• Hours: Monday–Friday, 9:00 AM–5:00 PM
• Email: whitedogmgr@gmail.com
• Phone: 417‑214‑1404
• Facebook Messenger: White Dog Investments
• Office: 512 E. 32nd Street, Suite 100, Joplin, MO 64840 (by appointment
• Rental Listings: rentwdi.com 
• Maintenance page: https://www.rentwdi.com/maintenance 

Please note: Texts or calls outside of office hours should be reserved for emergencies only. Routine questions (rent, maintenance scheduling, general inquiries) should be submitted via Tenant Portal or email.

• Rent is due on the 1st of each month.
• All tenants must set up recurring ACH or debit/credit payments prior to move-in.(unless prior approval is granted)
• Non-recurring payments are subject to a $25 inactive payment fee (unless prior approval is granted).
• Late Fees:
• $75 if rent is not paid by the 5th.
• $10 per day until balance is paid in full.

• Submit work orders through your Tenant Portal only.
• Do Not text or call in non-emergency repair requests.
• Include as many details as possible and photos if possible.
• Misuse/abuse (clogs, pest issues caused by unsanitary conditions, damages) will be billed to the tenant.
• For routine maintenance tips (like changing filters, unclogging drains, or resetting breakers), you can also visit this helpful online resource (scroll to Video Center)
•  https://www.goodlifemgmt.com/maintenance-tips/?utm_source=chatgpt.com   
• Tenant Maintenance Responsibilities:
• Change filters every 3 months (or every month for mini-splits).
• Clean mini-split filters regularly.Dirt can collect inside and around lid
• Replace light bulbs.
• Patch/repair nail holes before move-out.
• Obtain written approval before painting.
• Mowing lawn/ maintaining a clutter free yard (For Home renters)

• Call 417-214-1404 immediately. If you cannot reach us, message us on Facebook messenger: White Dog Investments
• Emergencies Include:
• Fire → Call 911 first, then notify us.
• Gas leak → Exit immediately, call 911.
• Water leaks/flooding (Call American Water 1st-866-430-0820 first then us)
• No water.
• No heat (temps  below 40°F).
• No A/C (temps above 85°F).
• Broken entry locks.
• Any situation causing or likely to cause harm or major damage.

A/C & Heat

• A/C not cooling? Check breaker, then check/replace filter. If frozen, turn the unit OFF for 1 hour to defrost. Recommended setting: 76°F in summer.
• Heat not working? Check thermostat batteries and breaker. Replace filter if dirty. Recommended setting: 68–72°F.

Plumbing

• Shut off valve behind toilet/sink if leaking.
• Call Missouri American Water if main shut-off is needed: 866-430-0820.
• Try Liquid Plumber (not Drano) and plunger or Dawn dish soap method before submitting a work order.
• Backups caused by hair/debris/food are tenant expenses.
• Hot Water heater: electric-try resetting breaker. Gas-relight pilot light.
• Leaks
• Report immediately to avoid damages.
• Failure to report leaks may result in tenant charges.

Power Issues

• Check the neighborhood first (Liberty Utilities: 800-206-2300).
• Check if your bill is paid.
• Check the breaker box for tripped breakers.

Walls & Painting

• Return walls to original condition.
• Patch/repair all nail holes.
• Get written approval before painting.

• Phone: 417‑214‑1404
• Email: whitedogmgr@gmail.com
• Office: 512 E. 32nd Street, Suite 100, Joplin, MO 64840 (by appointment)